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Error -895025136 and 0xCAA70010 when adding work/school account

Hello, about a month ago my uni sent everyone an e-mail to change their passwords following a security breach. After I changed my password, however, my Office apps on my desktop stopped syncing, but they work perfectly fine on my laptop. So far I've…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-02T22:08:07.0533333+00:00
Ricardo de Lemos 0 Reputation points
1 answer

Product key

Can anyone tell me how to find your product key for Microsoft [Moved from Microsoft 365 and Office | Office Online Server]

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-27T15:13:55.7433333+00:00
William Lane 0 Reputation points
commented 2026-09-02T22:08:05.5066667+00:00
Haytham-C 4,885 Reputation points Microsoft External Staff Moderator
1 answer

copilot greyed out in outlook

I subscribe to Microsoft 365 Premium, but copilot is greyed out in outlook

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-02T21:58:19.46+00:00
Robert Griffiths 0 Reputation points
commented 2026-09-02T22:07:02.82+00:00
Robert Griffiths 0 Reputation points
1 answer

my hotmail outlook email

my hotmail outlook email is having sign in issues and when i go to inbox or junk at time i get error message [Moved from Outlook | Windows | New Outlook for Windows | For business]

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-02T16:57:30.8066667+00:00
Robert Steinmetz 0 Reputation points
edited the question 2026-09-02T22:06:18.4933333+00:00
Haytham-C 4,885 Reputation points Microsoft External Staff Moderator
1 answer

Office 2021 Should Remain Usable after Oct 2026

I know Office 2021 support is ending. Is there any reason I cannot continue to use the product following October, 2023? This is supposed to be a lifetime license.

Microsoft 365 and Office | Excel | For home | iOS
asked 2026-09-02T21:18:25.4966667+00:00
Lynn Burgett 0 Reputation points
edited an answer 2026-09-02T22:06:06.3233333+00:00
Igor Leyko 112K Reputation points Independent Advisor
1 answer

OneNote Android authentication failure: unresolved [Substrate.AuthHost] in OneNoteSubstrateMSAScope causes invalid_scope / 9hehw

I am experiencing a reproducible authentication failure in Microsoft OneNote for Android 16.0.20228.20214 with a personal Microsoft Account. The issue is reproducible both on a Samsung Galaxy S24 Ultra / Android 16 and independently on a clean AOSP…

Microsoft 365 and Office | OneNote | Other | Android
asked 2026-08-31T21:19:51.6833333+00:00
Augusto Moraes 0 Reputation points
commented 2026-09-02T22:05:48.5866667+00:00
Augusto Moraes 0 Reputation points
9 answers

Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message

Android OneNote application version 16.0.20326.20108 Microsoft Family 365 subscription Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi. As often happens, when I run the Android…

Microsoft 365 and Office | OneNote | Other | Android
asked 2026-08-27T14:19:41.1233333+00:00
Mark Messinger 130 Reputation points
commented 2026-09-02T22:05:38.5466667+00:00
Chris P 51 Reputation points
3 answers

You billed me for a cancelled product

I contacted you when I was notified that the 0ffice 365 was going to be coming up for renewal. I cancelled it and asked that it not be renewed or charged to my card. You charged me credit card on August 10, 2026. The amount was $106.99. I want this…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-02T21:33:01.55+00:00
Jack Brown 0 Reputation points
answered 2026-09-02T22:05:23.59+00:00
EmilyS726 261.6K Reputation points Independent Advisor
1 answer

Now Word 365 won't let me delete files

My Word 365 is saying I don't have permission to delete a certain old file after I've saved it as a new file. Why is it telling me this?

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-02T22:03:47.2566667+00:00
Naomi Hurley-Rayburg 0 Reputation points
answered 2026-09-02T22:04:00.4466667+00:00

AI answer

3 answers

Something happened and your PIN isn't available error logging on to PC.

Something happened and your PIN isn't available error logging on to PC. NO Alternate ways of logging in are showing and it refuses to send codes to email or phone How do I force the Windows 11 PC to let me log in with my Microsoft Username and password.…

Windows for home | Other | Security and privacy
asked 2026-03-11T22:23:31.42+00:00
Maureen Powell 0 Reputation points
commented 2026-09-02T22:02:58.8133333+00:00
Guerrier, Alexander 0 Reputation points
2 answers

Excel formula assistance

I am trying to create a Pivot table from a set of data that I have formulas telling me if the general ledger number is to be included or not. The formula I using is =IF((ISNUMBER(MATCH(G4,'Indirect Exclusion…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-02T19:47:19.8866667+00:00
Kristin Lyons 0 Reputation points
edited an answer 2026-09-02T22:02:03.02+00:00
Ryan-N 15,305 Reputation points Microsoft External Staff Moderator
1 answer

Editing a meeting description without sending another email to all attendees

I'm trying to edit a meeting description for an upcoming meeting on my calendar without sending another email to all attendees. When I close the meeting screen, it only asks if I want to discard or cancel changes. I do not have a save option. Any…

Outlook | Web | Outlook on the web for business | Calendar
asked 2026-08-25T18:28:17.4166667+00:00
Kathryn Freeman 0 Reputation points
commented 2026-09-02T22:01:29.89+00:00
Ryan-N 15,305 Reputation points Microsoft External Staff Moderator
3 answers

0xc004F211 Windows reported that hardware of your device has change. now my window 11 key is gone and cannot find it ?

Years ago Started with Windows 7 Ultimate, was offered to upgrade to 10 Pro and 11 Pro .. during Wind 10 I also create a Microsoft Account and did linked the license to my Microsoft account, etc Few yrs back I did purchase a new PC (build it my self)…

Windows for home | Windows 11 | Licensing and activation
asked 2026-08-26T23:44:16.0533333+00:00
Ralph B 0 Reputation points
commented 2026-09-02T22:00:43.4766667+00:00
EmilyS_726 26,220 Reputation points Volunteer Moderator
1 answer

There is something wrong with my hotmail account, as I have not received any reset password emails from outside senders

I have checked my account settings eg - blocked senders , junk mail , login activity ect . I need to be able to receive these emails as they are important because they are needed to reset my password on other accounts , outside of outlook.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-01T10:21:45.47+00:00
ANNOYMOUS 0 Reputation points
commented 2026-09-02T21:56:43.3033333+00:00
Hornblower409 14,240 Reputation points
0 answers

how to fix windows security not working issue

my windows security is not working how can fix it.

Windows for home | Other | Apps
asked 2026-09-02T05:22:34.66+00:00
Buddhika Aththanayake 0 Reputation points
edited the question 2026-09-02T21:56:23.0966667+00:00
Gérard Oomens 130.8K Reputation points Volunteer Moderator
1 answer

How to recover a hacked minecraft account

I tried logging in to my microsoft account when my minecraft could not launch and it told me that the account that I used to pay for my minecraft does not exist and now I had to create a new account with the same email address I used to pay for the game…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-02T05:28:43.8466667+00:00
Jesse Omolo 0 Reputation points
edited the question 2026-09-02T21:55:42.35+00:00
Gérard Oomens 130.8K Reputation points Volunteer Moderator
1 answer

SMTP AUTH XOAUTH2 (Client Credentials) fails with 535 5.7.3 despite correct SMTP.SendAsApp permission

Summary A third-party system (Keycloak, identity provider) is attempting to authenticate via SMTP AUTH using OAuth 2.0 (XOAUTH2) with the Client Credentials Grant (app-only, no signed-in user) against smtp.office365.com:587, in order to send…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-02T20:25:10.8133333+00:00
Stefan Haufe 0 Reputation points
edited an answer 2026-09-02T21:53:28.82+00:00
Hendrix 880 Reputation points Independent Advisor
1 answer

Missing Emails

I am missing emails from my inbox after the Microsoft outage, i have tried all the tips from the help section.

Outlook | Web | Outlook.com | Email
asked 2026-09-02T21:44:17.65+00:00
Nathan Soutter 0 Reputation points
answered 2026-09-02T21:53:15.17+00:00
Nathan Soutter 0 Reputation points
1 answer

Can't Get Office 2019 to Show Up on Subscriptions

I purchased a home use license a while ago and I recently bought a new computer. I have logged into my MS account, but I cannot find my MS Office 2019 license on the account to move to the new computer. Where could this be?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-30T21:45:48.6+00:00
Kay 0 Reputation points
commented 2026-09-02T21:51:29.6733333+00:00
Allan Solomon Mejia 7,570 Reputation points
1 answer

Does Enabling DNSSEC and SMTP DANE Affect or Prevent Direct Send from Working in Microsoft 365?

Microsoft 365 has a Direct Send feature which allows an application or host to send unauthenticated email as an external email server directly to other email accounts in our domain. Here is a description of how it works:…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,385 questions
asked 2026-09-02T20:54:11.59+00:00
AJ-4596 0 Reputation points
answered 2026-09-02T21:51:14.2866667+00:00
Kai-L 18,150 Reputation points Microsoft External Staff Moderator