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3 answers

My surface account is locked, I can't use face ID, My PIN does not work.

It does not give me the option to reset my PIN in the log in screen. I thought someone hacked into it. I send a request to lock my device off, and received a confirmation email. When I click on "more actions" button, trying to unlock it. A…

Surface | Surface Studio | Safety and security
asked 2026-08-11T04:11:16.31+00:00
Xiao Wen 0 Reputation points
commented 2026-09-02T08:49:21.7+00:00
Vikki-T 9,065 Reputation points Microsoft External Staff Moderator
0 answers

Unbilled Pricing Discrepancy & Refund Request: DeepSeek V4 Flash "Cached Global Tokens" Charged at ~357x Published Rate

Environment Details: Service: Azure AI Foundry (Serverless) Model: DeepSeek V4 Flash Deployment Dates: June 6–7, 2026 Subscription Billing Impact: ₹161,648.62 (~$1,900 USD) Issue Context During a two-day deployment of DeepSeek V4 Flash via Azure AI…

Community Center | Not monitored
asked 2026-08-08T07:25:23.4833333+00:00
Jagannathan Veeraraghavan 25 Reputation points
edited the question 2026-09-02T08:49:19.3333333+00:00
Thanmayi Godithi 11,820 Reputation points Microsoft External Staff Moderator
2 answers

Missing features in Outlook

How do I select to see just unread emails, as this option was available in the old version. How do I have in Outlook the option to have "Shapes" in an email?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-02T07:28:12.33+00:00
Vulsan, Monica 0 Reputation points
answered 2026-09-02T08:48:13.2333333+00:00
Killian N 3,730 Reputation points Independent Advisor
2 answers

i cant sign in / log out into the minecraft launcher

i can't login to the minecraft launcher whenever I try to use sign in with microsoft i need to give a email that I have never seen before and also is not the email i want to use and there is not a option to change email or change accounts so i am stuck…

Windows for home | Other | Gaming
asked 2026-08-28T17:52:32.43+00:00
tqano 0 Reputation points
commented 2026-09-02T08:46:41.4466667+00:00
Thomas4-N 21,440 Reputation points Microsoft External Staff Moderator
0 answers

Static Web App "Enterprise-grade edge" stuck — "A create or update operation is currently in progress" blocks all updates

Enabling "Enterprise-grade edge" (Azure Front Door integration) on our Static Web App has failed to complete 4 times over 2 days (2026-08-31 to 2026-09-02). Each attempt shows "Enabling in progress" for many hours, then reverts to…

Azure Static Web Apps
Azure Static Web Apps

An Azure service that provides streamlined full-stack web app development.

1,495 questions
asked 2026-09-02T08:24:20.7433333+00:00
Tako Verkroost 0 Reputation points
commented 2026-09-02T08:45:58.69+00:00
Tako Verkroost 0 Reputation points
3 answers

how to fix 715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

4,995 questions
asked 2026-07-15T00:14:44.12+00:00
Olalekan Ogunsola 5 Reputation points
edited an answer 2026-09-02T08:45:44.7466667+00:00
varun saini 0 Reputation points
2 answers

How to fix Input Audio issue?

So I have a microphone that worked well for about two years until I encountered some other problem that required me to troubleshoot and mess around with settings but after doing so, my mic suddenly stopped working. It also stopped audio for coming out of…

Windows for home | Windows 11 | Devices and drivers
asked 2026-08-29T21:53:50.58+00:00
Asa 0 Reputation points
commented 2026-09-02T08:45:01.24+00:00
Ivan B 121.8K Reputation points Independent Advisor
2 answers

Support for MFA with Windows Hello

With the configuration described below, a multi-factor authentication (MFA) setup requiring both PIN and facial recognition for Windows sign-in worked. Is this configuration currently officially supported? Device: Surface Pro 12 inch OS: Windows 11…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-08-31T08:59:08.52+00:00
heeizi 0 Reputation points
answered 2026-09-02T08:44:51.3633333+00:00
Alex-L 11,745 Reputation points Microsoft External Staff Moderator
1 answer

The last 2 times I have updated my laptop, Windows hello and pin have broken

A few weeks ago a routine Windows update required a restart. I did this, and then both Windows Hello and my pin were unavailable to me on login. I was able to log in using my pw, and was asked to set up hello again. But when I tried, after entering…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-08-29T12:22:16.3166667+00:00
Kev Wiltshire 0 Reputation points
commented 2026-09-02T08:44:48.49+00:00
Thomas4-N 21,440 Reputation points Microsoft External Staff Moderator
2 answers

Flex Keyboard 13-inch Surface Pro with Slim Pen doesn't connect with computer

My Flex Keyboard 13-inch Surface Pro with Slim Pen doesn't connect with computer and I've been waiting for support online for more than 12h, it's a nightmare. I tried to register my this keyboard in order to request assistance but the option of keyboard…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-02T08:31:31.4+00:00
Cristina 0 Reputation points
edited an answer 2026-09-02T08:44:45.47+00:00
Dimitrios 80 Reputation points
2 answers

Error trying to share One Drive file today 'Unable to share right now Close this message and try again. If this keeps happening, please try again later.'

[Moderation note: Personal identifiable information removed]

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-01T21:05:54.5666667+00:00
Phyllis Pierce 0 Reputation points
edited the question 2026-09-02T08:43:33.4266667+00:00
Kai-H 25,695 Reputation points Microsoft External Staff Moderator
2 answers

Consistent formating of teh graphs

Hello --Greetings !! Here is one problem. I have contructed and formated the graph and saved the same. When i close and open the excel sheet again theformat get distrubs and takes its own colour and format see below. I had cleaned and format the graph…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-01T09:31:27.3133333+00:00
Chaturvedi, Santosh 320 Reputation points
commented 2026-09-02T08:40:22.6966667+00:00
Chaturvedi, Santosh 320 Reputation points
1 answer

Flux-pro-1.1 throws bad request (even in playground) "Model not supported with Responses API."

Suddenly our flux-pro-1.1 deployment stopped working again. We get this error: "``Model not supported with Responses API." This occurs not just in our code but even when I use the playground: As of now our deployment is not working at all and…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

186 questions
asked 2026-09-02T08:33:10.7466667+00:00
Jona 0 Reputation points
edited the question 2026-09-02T08:39:51.2366667+00:00
Jona 0 Reputation points
2 answers

I cannot get Phone Link to work on my Surface Pro11 with my Galaxy S25+ phone.

I cannot get Phone Link to work on my Surface Pro11 with my Galaxy S25+ phone. The Surface indicates that the phone is not connected despite trying to add it as a device through Bluetooth. Link to Windows app on the phone has all permissions enabled. …

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-08-31T16:55:52.31+00:00
Steven Passman 0 Reputation points
answered 2026-09-02T08:39:15.7533333+00:00
Alex-L 11,745 Reputation points Microsoft External Staff Moderator
2 answers

My entire inbox was emptied on the outlook web browser

My entire hotmail.com inbox was emptied unprompted and I cannot locate any of the emails in any other folder, junk or deleted items. They have just completely vanished. Is there any backup taken from these folders that I can retrieve? I had so many…

Outlook | Web | Outlook.com | Email
asked 2026-09-02T08:33:12.44+00:00
AAle 0 Reputation points
edited an answer 2026-09-02T08:38:45.46+00:00
AAle 0 Reputation points
0 answers

Microsoft account hacked — attacker changed my email and removed my recovery phone/email

Hi Microsoft community, My Microsoft account appears to have been compromised. The attacker seems to have: Changed the email/alias associated with my Microsoft account Removed my recovery phone number Removed my recovery email/security information …

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-02T08:37:47.4466667+00:00
arthur foo 0 Reputation points
2 answers

Exchange Online - Dynamic Disclaimer with User's Future Email Address for 500+ Users

Hi everyone, I'm planning a domain migration and would like to add a temporary disclaimer to outbound emails in Exchange Online. The ideal disclaimer would look similar to this: NOTICE** OF EMAIL ADDRESS **CHANGE Effective [Date], my email address will…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,383 questions
asked 2026-09-02T05:35:42.11+00:00
Eaint Hmu Theint Theint 40 Reputation points
edited an answer 2026-09-02T08:37:07.22+00:00
Dora-T 380 Reputation points Independent Advisor
0 answers

Power BI CD in ADO

We are trying to integrate Power BI workspace in ADO for version control and CI-CD. We are able to checkin our codes in ADO now. But need some guidance on release part. Trying to fetch the the artifact from Gir repos. as of now not creating any CI. Was…

Azure DevOps
asked 2026-09-01T06:55:01.9+00:00
Bhore, Rupali Vitthal 0 Reputation points
commented 2026-09-02T08:36:50.72+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
2 answers

Hacked account... HELP

I was just playing minecraft one day... i tried to join a discord server for like free loot a week ago, got a code to my email, and i entered it stupidly, and then mins after... BOOM account hacked everything changed, and i've been trying to get my…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-02T07:59:15.65+00:00
York Xia 0 Reputation points
answered 2026-09-02T08:36:13.5733333+00:00
DYARI BARHAM 37,246 Reputation points Independent Advisor
3 answers

URGENT: KB5120998 (26200.9278) is wiping all Edge cookie settings on close

URGENT: KB5120998 (26200.9278) is wiping all Edge cookie settings on close Just sent thie to Feedback hub: ChatGBT helped me write it Feedback Hub Note (Urgent) Title: URGENT: KB5120998 (26200.9278) is wiping all Edge cookie settings on…

Microsoft Edge | Website issues | Windows 11
asked 2026-08-31T19:12:35.0833333+00:00
apppro 170 Reputation points
commented 2026-09-02T08:35:29.1366667+00:00
Vikki-T 9,065 Reputation points Microsoft External Staff Moderator